Buy with Confidence launch

CAMBS County Council’s Trading Standards Service is about to launch a new Buy with Confidence approved trader scheme that will help protect local people and businesses across Cambridgeshire.

The BWC scheme will provide residents with an online database of local Trading Standards approved businesses who can be relied up to provide a top quality service.

Details of the traders will also be obtainable by telephone or from libraries.

The scheme will also help resolve any disputes which do occur and protect businesses from malicious or unfair complaints or disputes over the quality and cost of goods and services.

Approved businesses, consumer and business representatives and County Councillors and staff, will come together at Cambridge on Monday to officially launch the scheme. The launch will be followed by a series of information roadshows.

The launch marks the start of the new scheme, and a recruitment drive will follow to bring on board a good range of businesses, thereby providing maximum choice for Cambridgeshire residents.

The public are being asked to nominate traders to join the scheme. Simply email bwc@cambridgeshire.gov.uk or call Cambridgeshire Direct on 0345 0455206 to recommend a trader and we will contact them to invite them to apply. Businesses are also being invited to apply, with information and application forms available at www.buywithconfidence.gov.uk.

BWC encourages businesses to comply with the spirit and letter of the law and enables them to approach Trading Standards for assistance, as well as providing a support structure to consumers should they have a dispute with a member business.

The scheme rules require various checks on applicants, including that the business is properly licensed, for example with the Consumer Credit or Waste Carriers Licence if applicable.

Checks are also made of public and employees insurance along with checks on complaints received by Trading Standards, searches on the business’s financial standing and the County Court Judgements register, and firms are also required to have CRB checks on staff who work within people’s homes.

Businesses will benefit from regularly updated advice on changes to legislation, with a dedicated e-mail and telephone contact giving the company direct access to the Trading Standards service.

If necessary, Trading Standards will also offer civil advice to both the consumer and the scheme member and mediate between the two parties if a solution to a consumer complaint cannot be found between them.

The roadshows will be held at: Tesco at March 9.30am to 12pm and Tesco at Wisbech 1pm to 3.30pm Friday March 23