The public’s views on Cambridgeshire’s Highways and Transport services will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.
Cambridgeshire County Council is one of 70 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Aberdeenshire, Cornwall or Cambridgeshire.
The survey, which is being run for the sixth year, is the result of months of hard work between the National Highways & Transport Network (NHT) and a regional Highways Service Improvement Group. It enables Local Authorities to compare results, share in best practice and identify opportunities to work together in the future.
The questionnaire will be sent to a random sample of 7000 Cambridgeshire residents in July with local and national results expected to be published later in the early autumn. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
For the first time this year residents that receive the questionnaire will have the option to complete the survey on line by entering a unique code printed on the front of the questionnaire.
The results will enable us to find out what people in this area think about these important services. This will provide one of several ways Cambridgeshire County Council can assess how it is performing and which services to prioritise, and to improve.
County Council Deputy Leader and Cabinet Member for Highways and Community Infrastructure, Councillor Mac McGuire, said: “There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the best possible outcomes for local residents.
“Local councils are all under financial pressure and in Cambridgeshire, the County Council is committed to prioritising spending to make sure we tackle the problems residents and businesses regard as most important. Therefore, it is essential that we understand what people think of our services and there are clear benefits to conducting a public survey in this way. The survey will also help us identify areas of best practice across the country and spot national, regional and local trends.”
The Cambridgeshire contribution to the jointly-funded national survey is £10,750 which will provide not just local opinion, but a nationwide picture of highway and transport issues at a much lower cost than an individual survey.