A complaint has been lodged after a disabled man could not travel on a bus.
Andrew Drake and his personal assistant Tina Forder were planning to take the First X1 service to Peterborough from Wisbech Bus Station on Wednesday morning last week.
But the pair say they had to change their plans after a bus driver would not ask for a pushchair to be removed from a wheelchair only bay. They then decided to take another X1 bus to Lynn.
Mrs Forder has now made an official complaint which First is investigating.
She said: “The bus driver told us that it was going through Parliament and there was an EU ruling of ‘first come, first served’.
“There was a sign clearing stating that the bay was for people with wheelchairs.
“I feel very angry about this and disgusted with the service Andrew received. But the driver on the Lynn bus was fantastic.”
Mr Drake, who lives in Larksfield, Wisbech, suffers from cerebral palsy.
A statement has been issued by First.
It says: “We are aware of an incident on board our X1 service on Wednesday, June 18, where a gentleman in a wheelchair was unable to travel.
“We are currently investigating the incident and carrying out interviews with staff.
“Our drivers must comply with our policy (which is specifically tailored to address the needs of wheelchair users). When we receive a report that a driver has failed to do so, it is always treated seriously. In all cases we will investigate the incident further.”