A Chatteris family are getting a new boiler this week after suffering months of problems.
Oliver Clifford and Chelsea Fuller moved into the Roddons property last year but have had a catalogue of problems with the house and particularly the boiler.
The boiler stopped working on Mother’s Day, March 30, and when Chelsea contacted the Citizen last week, they still had no heating. The hot water was off for almost a week.
Chelsea, who is pregnant and also has a son who is almost two, said: “We moved into this house through the mutual exchange programme and since then, we have had to fight to get anything done. The kitchen was in a state and the heating hasn’t worked properly since we moved in.”
She said the boiler had a hole in the top and they were scared about carbon monoxide leaking out, although Roddons has insisted there was no evidence of a leak.
Chelsea said they were told they were going to get a new boiler, but then workmen turned up to repair the old one. She had already taken up her carpets in preparation for the replacement.
“We can’t get an answer from anyone,” she told the Citizen. “We have rung Roddons, but they don’t know what’s going on, and we’ve had no contact from Kier, the contractors. I don’t think it’s fair to be messing us around like this.”
A spokesperson from Roddons said: “We have apologised to Ms Fuller and her family and will be installing a new boiler this week.
“Although the boiler was switched off for safety reasons, while a hole in the flue liner was repaired, there was no evidence to suggest there has been a carbon monoxide or gas leak.
“However, due to the number of repairs needed we are happy to replace it to ensure the family once again have consistent hot water and heating.”