Fenland District Council has again been congratulated for continuing to provide excellent customer service during a time of great change and reduced budgets.
The latest accolade comes in an independent report confirming that the council meets all the requirements of the national Investors in People (IiP) core standard. It reinforces the verdict in an
earlier report reaffirming the council’s Customer Service Excellence status.
The IiP report says: “The council chose to be assessed at core level but the indications are that in
many areas they exceed this standard.”
It again underlines the staff’s positive response to the challenges arising from budget cuts. It says: “As with all local authorities the challenge over the last three years has been to substantially reduce costs but to continue to deliver a good service at a time when the economic climate means their services (such as housing options, payment of Council Tax and benefits enquiries) are being called upon more than ever. Demands on services are increasing as more local residents find themselves unemployed, homeless or in financial difficulties.
“Significant restructuring has taken place and substantial savings have been made since the last assessment but changes are still ongoing. Employees have typically taken on increased workloads and extra duties as their colleagues have left.”
It says the council has provided “excellent and sensitive support” for employees to help them cope with their changing world and take on additional duties and responsibilities.
In compiling the report, Caroline Wormleighton, the assessor, talked to 53 members of staff.
Paul Medd, FDC’s chief executive, said: “We’re delighted to have passed this latest test with flying colours. The report recognises the strength of our ‘one-team approach’: all of us have had to change and adapt and inevitably we’ve had to make some very tough decisions, including losing some highly valued staff.
“Nevertheless, we remain committed to continual improvement in all the ways we seek to serve the people of Fenland.”
Cllr John Clark, FDC’s portfolio holder responsible for quality organisation, said: “Over the past few years our services have undoubtedly come under increasing pressure but staff have risen to all the challenges and continue to do a great job.”
Council Leader Cllr Alan Melton added: “We have always recognised that our officers are our number one asset and I want to pay tribute to them again. As elected Members, we rely on their dedication and professionalism to enable us to do our jobs properly.”
Pictured from the left, FDC Cllrs John Clark, chairman Ken Mayor, leader Alan Melton and deputy leader Chris Seaton.