Senior West Norfolk health boss laments ‘distressing’ ambulance service performance

Hilary De Lyon ENGANL00120130625152730
Hilary De Lyon ENGANL00120130625152730
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The deputy chairman of the West Norfolk Clinical Commissioning Group is calling for improvement in the performance of East of England Ambulance Service.

The Rev Hilary De Lyon said she found it “distressing” that there has not been an improvement in the service performance.

Last summer, the ambulance trust was fined £1.2 million after it failed to reach 75 per cent of life-threatening emergencies within an eight minute window.

The trust has invested in new ambulances, equipment and improving staff skills along with investing £14m into front line activity.

At yesterday’s CCG governing board meeting Ms De Lyon said: “I have never seen any improvement in the ambulance service.

“I just feel it is quite distressing to feel that they continue with this poor performance.”

During the meeting Ms De Lyon asked for more information on how the fine has impacted the service’s performance.

She also wanted to know if the ambulance service could learn from better performing trusts.

Ms De Lyon said: “I appreciate running an ambulance service in a rural area is difficult. Are there other trusts which achieve good results?”

Chairman Dr Ian Mack said the local managers of the ambulance trust are dedicated but added that there are challenges in the system such as patient hand-overs at hospitals.