Survey success for Marshland St James care home

Hickathrift House general manager Susan Scarlett
Hickathrift House general manager Susan Scarlett

Residents at a Marshland St James care home are celebrating after it performed strongly in a nationwide survey of care home residents.

The Your Care Rating survey results, published last week, show Hickathrift House was given an overall performance rating score of 906 out of 1,000.

Now in its fourth year, the survey is the UK’s largest survey of care home residents. This year, over 20,000 residents in 963 care homes across the UK took part.

Each care home was given an overall score based on resident feedback across four themes; staff and care, home comforts, choice and having a say, and quality of life.

Sue Scarlett, general manager at Hickathrift House, said: “We are glad our residents value the care they receive.

“We are so pleased with our scores, which show that life for the people who live here is happy and fulfilling. Every care home resident should be able to speak up about their care and we ensure both residents and relatives have the opportunity to voice their opinions.

“My door is always open and we are committed to raising standards and being transparent.”