Wizz Air's flight cancellation trends: What the data shows?

Sponsored Editorial

Wizz Air is a low-cost carrier headquartered in Hungary.

It operates flights to numerous European cities and some destinations in North Africa, the Middle East, and South and Central Asia.

The company has subsidiaries in Hungary, Malta, Abu Dhabi, and the UK.

FLIGHT CANCELLATION RATES IN RECENT FEW YEARS

The statistics show that the probability of flight disruptions at Wizzair is quite high compared to such rates at other airlines. Practically, on average, 2 out of 100 Wizz Air flights may get cancelled, while 3 out of 10 Wizz Air flights will be delayed by at least 15 minutes.

It is important to mention that flight disruptions are affected by seasonal patterns. Subsequently, flight schedules can suffer some changes, with peak times in summer and adverse weather conditions in winter.

COMMON CAUSES FOR FLIGHT CANCELLATIONS

Wizz Air is affected by the same common reasons for flight delays as any other airline.

⦁ Air traffic control restrictions: Air traffic control is responsible for monitoring traffic and giving planes permission to land. As a precaution, the ATC also ensures longer intervals between takeoffs and landings. So, busy airspace may cause the plane to not arrive or depart at the scheduled time.

⦁ Bird strikes: Although most airports are designed to disperse the bird, bird strikes still pose a serious threat to the aircraft's functionality.

⦁ Adverse weather conditions: Thunderstorms, blizzards, fogs, tornadoes, and other unfavourable weather conditions have become common causes of flight delays and cancellations

⦁ Crew-related issues: Cabin crew, like all human beings, can be late, for example, because of heavy traffic. Additionally, they have to perform some preparational steps and measures to make sure that the plane is ready for boarding. All in all, it may take time, which results in flight delays.

⦁ Mechanical issues: Technician issues may happen from time to time, so the mechanic needs enough time to fix the problem and perform all necessary mandatory checks.

May and June 2023 have been deemed the worst months for Wizz Air in terms of punctuality. The end of the pandemic worldwide caused a great shift in flight demand. Numerous flight disruptions happened because the aviation sector did not manage to hire and train enough staff. The airline has taken measures to improve passengers' experience and overall performance since then.

Additionally, Wizz Air decided to cancel all flights at Cardiff airport last August due to running out of money and climate change reasons. All passengers who booked their flight with Wizz Air got a full refund or were encouraged to rebook their flight with an alternative operator.

PASSENGERS' PROFILES AND FEEDBACK

Taking into account the fact that Wizz Air, as a low-cost airline, doesn't provide business class, gearing towards sustainability and omission reductions, people who are traveling with this airline opt for affordable flight options. So, families with kids, leisure travellers, and frequent travellers are mostly affected by flight disruptions.

Wizz Air has a clearly outlined policy for flight cancellations and delays, so although many passengers express their dissatisfaction with frequent massive delays because of different aspects, the airline adheres to these rules and responsibilities.

However, passengers may complain about the lack of organisation, for example, transferring to the hotel.

HOW DOES WIZZ AIR RESPOND TO CANCELLATIONS?

Wizz Air uses the Wizz mobile application push, email, or text messages to communicate with customers and notify them about flight disruptions.

According to the official policy concerning rights and responsibilities in case of flight cancellations or delays, passengers who have a two, three, or four-hour wait are entitled to a refreshment voucher of a value that depends on the delay length and communication means like two free phone calls, fax messages, or emails.

If the wait time exceeds five hours, all passengers have the right to get refreshment vouchers proportionate to the delay. Communication means two free phone calls, fax messages, or emails, and hotel accommodation (if the departure cannot be performed on the same day). Then, the passengers can choose between two options: rebook the flight for free or cancel the reservation and get a refund to their bank or Wizz account.

The regulations in case of flight cancellation are as follows: the passenger can rebook the flight for free or cancel the reservation and get the refund to your original payment method or Wizz account. Passengers also get hotel accommodation if needed, as well as communication means.

To improve situations and ensure a better experience for passengers, Wizz Air optimises crew availability, duty hours, and rest periods. Other important measures to minimise delays are performing routine maintenance, predicting mechanical issues, and monitoring passenger flows, such as check-in lines, boarding procedures, and disembarking.

CONCLUSION

We covered the most important information needed to understand the nature of flight disruptions at Wizz Air. The major budget airline can improve its overall performance and reputation by facilitating customer service. Perceiving the specifics and trends of flight disruptions is crucial for vigilant and meticulous passengers, so Skycop provides you with the most relevant data and stays on your side.