Anglian Water launches partnership with Kidney Care UK
Anglian Water has become the first water company to partner with a leading kidney charity to offer patients extra help.
Kidney Care UK is the UK's leading kidney patient support charity and provides a range of various support services to help people live better with kidney disease.
Through the partnership with Anglian Water, those who are receiving support from Kidney Care UK will have access to a dedicated phone line to their Priority Services team. The aim of the partnership is to ensure those living with chronic kidney disease receive additional support from both organisations.
Approximately 10,000 patients in the Anglian region, which includes Fenland, rely on dialysis, be that in their homes or in hospital.
Beth Kennedy, customer services partnerships manager for Anglian Water said: “We’re delighted to have the opportunity to work in partnership with Kidney Care UK to help reach more customers living with kidney disease. In our region, approximately 870,000 people have chronic kidney disease, which presents a vast opportunity to build awareness about the support that we can provide to our customers through this partnership.”
Patients receiving dialysis often have additional expenditure due to the added cost associated with treatment. On average a patient on nocturnal dialysis uses 7,500l of water per week. The cost-of-living crisis means patients who are running a dialysis machine at home are facing heightened expenses to receive their treatment.
The water company’s Extra Care Support provides a range of discounted tariffs and assistance schemes to help support customers with low incomes. Often due to their condition, many people living with kidney disease work reduced hours or not at all, relying on benefits to help them live, and income is significantly reduced as a consequence of their condition (employment rate for dialysis patients is just 26%).
Beth added, “If home dialysis is the right treatment for someone with kidney failure, Anglian and Kidney Care UK want to make sure they know about the extra help available. One example is through our Watersure tariff, which is one of the discounted tariffs we offer through our Extra Care Support and is likely to benefit those on home dialysis as it puts a cap on the amount a customer pays for their water.”
Laurie Cuthbert, director of fundraising, marketing and communications, at Kidney Care UK said "This is an exciting partnership to transform the support our kidney community will receive in the Anglian region. We are pleased to be working in partnership with Anglian Water to help support more people with chronic kidney disease to enable them to receive support appropriate to their condition. Crucially, being able to call a dedicated number and know that the person who answers understands kidney disease, dialysis and the impact this has on your life will be incredibly reassuring for Anglian Water customers who have kidney disease."
The water company can also conduct in-house income maximisation, meaning it is able to signpost to external financial assistance, including notifying customers of unclaimed benefits and warm homes discount eligibility.
In addition to financial support, Anglian Water provide free practical support in the form of their Priority Service Register. They provide many service offerings including proactive contact in the event of an incident and a knock and wait service, which means they’ll wait a little longer to give customers extra time to answer the door. Kidney patients who require water for home dialysis rely on the constant supply of water, so in the event of a planned disruption (maintenance) they could be at risk of harm if the dialysis is disrupted. By signing up to the Priority Services Register, Anglian Water will proactively contact those effected so alternative arrangements for treatment can be made.
If you would like to find out more about the partnership or the support Anglian Water can provide, you can call their dedicated Priority Services team on 0800 232 1962 or visit anglianwater.co.uk/priority