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Cambridgeshire County Council's Countywide Hub supporting thousands of people every week



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In the past month the Cambridgeshire Countywide Hub has responded to more than 2,000 requests for help from people who are in the most vulnerable ‘shielded’ category – who have been asked to self-isolate for 12 weeks.

As of Thursday the hub had responded to 1,261 direct requests for help and support and a further 781 requests for assistance from those on the shielded list – that's a total of 2,041 requests for help which have been met.

The council is so far aware of just over 13,000 people who are on the shielded list – out of a potential 30,000 who we believe may fall into this category.

Cambridgeshire's Countywide Hub supporting thousands of people every week.
Cambridgeshire's Countywide Hub supporting thousands of people every week.

Of these people, just short of 4,000 have got in touch to say that they have no reliable support network of family or friends to help them.

To keep in contact with this ever-growing group of people, 150 redeployed staff and volunteers are now set up to make weekly telephone contact with shielded people, to check they have what they need, and identify their support needs – which could be food, medicine or a chat to reduce their feelings of isolation.

If you know someone who needs help and support in the shielded category who we have not made contact with yet, please visit the websites below or call 0345 045 5219.

The have now delivered 254 food packages to homes where they have no other way of accessing food supplies.

As more and more shielded people successfully register, they are given access to supermarket home delivery slots or are registering to receive food parcels arranged through a national scheme.

However, for many, neither option is suitable and so the hub is also using our volunteers to collect groceries ordered via click and collect and delivering food supplies from our warehouse to residents in emergency situations.



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