Caring in Norfolk continues over Christmas

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Norfolk County Council’s emergency duty team had another busy period over Christmas, offering care and support to vulnerable people.

The team deals with Social Services’ emergencies across Norfolk outside normal office hours, including through the night, at weekends and during Bank Holidays such as Christmas Day and Boxing Day.

This year from the end of the working day at 12.45pm on Christmas Eve until 8.45am today (Thursday December 27) the team received 153 calls to the County Council’s emergency number - 112 were community care calls and 41 were child-related.

They dealt with issues ranging from requests for formal mental health assessments, safeguarding children and adults referrals and many community care calls including requests for emergency respite care.

Shelagh Gurney, Cabinet Member for Adult Social Services, said: “Once again this was a busy Christmas period for the emergency duty team who do a fantastic job at a time of year when many vulnerable people rely on them.

“We are also expecting this coming weekend between Christmas and New Year to be busy. We always allow for this predicted rise in calls and support at this time of year so draft in additional staff to ensure we can provide first class help and care.”

The adult and children’s social services contact number is 0344-8008020, which is available out of hours for emergencies only.

For more ways to contact Norfolk County Council, visit the website at and click on ‘contact us’.