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Council’s new customer services centre to open next month

Residents who would like to access council services and speak with friendly advisors face to face will be able to drop into a new Customer Services Centre from next month.

Wisbech One Stop shop will relocate to Wisbech Boathouse. (12294826)
Wisbech One Stop shop will relocate to Wisbech Boathouse. (12294826)

Fenland District Council’s new centre will open its doors at The Boathouse Business Centre in Harbour Square, Wisbech, on Wednesday, July 10. It will replace the one stop shop in Bridge Street, Wisbech, which closes on Friday, July 5.

The centre will be able to provide local residents with advice and information on all council services, including council tax, benefits, waste collections, homelessness, housing, planning and licensing.

Facilities include a payment point for people to pay their bills quickly and easily, self-service computers where people can conduct their business online, as well as face to face customer service with trained and uniformed staff.

The Boathouse also has disabled access, free parking and is just a short walk from the town centre. The new customer service centre will be open between 9am and 4pm Monday to Friday and 9am to 12pm on Saturdays.

Councillor Steve Tierney, Fenland’s portfolio holder for transformation and communication, said: “Our new Customer Services Centre will benefit the local community greatly, providing access to a wide range of council services from one easy to reach location and at a reduced cost to the taxpayer.

“Many people are able to find the information they need or conduct their business online via our website or by calling or emailing us, but it is important that we continue to provide a high quality, face to face service with our staff.”

Residents can also access services in a number of other ways. This includes online at www.fenland.gov.uk, by phone on 01354 654321, email at info@fenland.gov.uk and face to face at the Council’s Customer Services Centre at Fenland Hall, March, and Community Hubs located within Chatteris and Whittlesey Libraries.

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