NHS 111 service is now available in Cambridgeshire and Peterborough

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NHS 111 – a new medical telephone service - is now available in Cambridgeshire and Peterborough.

NHS 111 has been introduced to help make it easier for residents to access local health services, advice and information. People living in Cambridgeshire and Peterborough can now call 111 when in need of medical help fast, but it isn’t a 999 emergency. 111 is available 24 hours a day, 7 days a week, 365 days a year and calls from landlines and mobile phones are free.

People should use the NHS 111 service if they think they need medical help or advice urgently but it’s not a life-threatening situation. They should call 111 if:

• it’s not a 999 emergency

• they think they need to go to A&E or another NHS urgent care service;

• they don’t think they can wait for an appointment with their GP; or

• they don’t know who to call for medical help.

For immediate, life-threatening emergencies, people should continue to call 999.

111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service.

The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere.

Cambridgeshire and Peterborough Clinical Commissioning Group’s Clinical Lead for NHS 111, Dr Andrew Anderson, said: “NHS 111 is a fast and easy way to get the right help – whatever your need, wherever you are and whatever the time.

“Anyone needing medical help fast, but who doesn’t know where to go should call 111 as the service will give the caller peace of mind that they have contacted the right service; if NHS 111 advisers think the caller needs an ambulance, one will be dispatched.”

Herts Urgent Care Chief Executive, David Archer added: “111 will get the caller through to a team of fully trained call advisers, who will ask questions to assess the caller’s symptoms, and give them the healthcare advice they need or direct them to the right local service depending on each person’s illness or injury. The staff have undergone intensive training and rigorous testing and many have observed the live system in Hertfordshire. NHS 111 is a fast and easy way to get the right medical help – whatever is needed.”

People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.

There will be a media photo call opportunity on Thursday 27 February 2014 at The City Care Centre, Thorpe Road, Peterborough from 1.30pm by prior arrangement. Please contact the communications team on 01223 725317 or ccgcomms@cambridgeshireandpeterboroughccg.nhs.uk to confirm attendance.