March care home uses new technology
A March care home is using technology to collect feedback about its care.
Heron House Care Home has introduced iPads to help residents, their families or health workers to rate what they think about the care.
Heron House is operated by Four Seasons Health Care, the UK’s largest independent care provider, and the home is participating in its unique “Quality of Life Programme.”
Sam Jacob, Regional Managing Director, said: “Being able to understand our residents’ experience on a day to day basis enables us to fix any niggles quickly and to do more of what they like, so they feel more at home and enjoy a better quality of life. We welcome comments about how well we are meeting residents’ care needs or detailed comments, for instance, about menu choices or activities and entertainments.”