A MARCH man had a date with royalty recently when he attended a special reception at Buckingham Palace celebrating Action on Hearing Loss’s centenary.
Action on Hearing Loss – formerly Royal National Institute for the Deaf – rewarded Andy Palmer for his outstanding contribution managing the charity’s customer services and information line with a place at the reception.
The event was hosted by The Duke of Edinburgh on his 90th birthday to commemorate the charity’s 100 years of supporting people with hearing loss.
Based at the charity’s premises in Orton Southgate, Andy Palmer’s inspirational work as the organisation’s national Customer Services and Helplines Manager has been recognised by his winning of the ‘Inspires Leadership’ staff award.
Andy manages the charity’s Information Line, which provides confidential and free information about deafness, hearing loss and tinnitus to thousands of people throughout the UK who contact the charity.
The award recognises Andy’s successful development of the team’s knowledge and leadership capabilities to deal with enquiries which are often sensitive and from people extremely frustrated about experiencing tinnitus or not being able to clearly hear their friends and family.
Andy, who is the secretary for the Peterborough and District Deaf Children’s Society, is the son of Catherine and Godfrey Palmer, the chairman of the Cambridgeshire Deaf Association and secretary for the March and District Deaf Club. Andy says: “I’m delighted to have won the staff award – especially as it was colleagues from throughout the UK who voted for me.
“Visiting Buckingham Palace and speaking with Prince Philip was a fantastic honour and memorable experience which will stay with me for the rest of my life. I enjoyed speaking about some of the modern technology which is available to help people who are deaf or hard of hearing to communicate in their everyday lives.”
To contact the Action on Hearing Loss Information Line, call freephone: 0808-808-0123