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Bus firm apologises and says driver will be disciplined

A Wisbech mum and son were left physically shaking after a bus driver refused to let them on board and then shut the hydraulic door, trapping her leg.

The incident on Friday, May 4, has been reported by the woman, who did not want to be named, to bus operator Stagecoach, who have apologised and said the driver will be facing disciplinary action over his “unacceptable behaviour”.

The mum had gone to meet her 12-year-old son from school using the 46 bus service, as epilepsy means she cannot drive.

She said they were waiting to catch the 4.15pm service at the town’s Horsefair bus station and the bus was already running 45 minutes late.

When it eventually turned up the woman claimed the driver refused to allow passengers on board and ordered everyone off the bus.

She explained: “He said he did not have to take us anywhere and he wasn’t going to. When we asked how we were going to get home he just said ‘that’s not my problem’.

“I immediately called the company and they said he had to take us and we should tell him that we had spoken to them. So I boarded the bus and said I’d spoken to the office and he had to take us.

“He started shouting at me and called me a ‘rude little girl’ – I’m 32 and was standing with my 12-year-old son – he ordered me off his bus. He then shut the doors, trapping my right leg.

“I was shouting at him to open the door so I could get my leg out but he ignored me, my son started kicking the door and another lady started trying to force the doors open with her hands – it really hurt and my leg was badly bruised.”

After calling Stagecoach again the company contacted the driver and the passengers were advised the bus would be leaving in about 10 minutes.

“I told them I didn’t feel safe getting on the bus. I was very shaken up and my son was physically shaking. They kept telling me my safety was their main concern and that if I got on the bus everything would be OK. They also told me to take photos of my injuries.

“An older lady decided to walk home and a young girl school student called a family member who told her not to get on the bus.

“Other passengers were left shaken and shocked over what happened – they gave me their names and numbers to use as witnesses.

“In the end I called my mother to come and get us – thankfully the lovely staff at Greggs bakery took us in and gave us a free drink while we waited.

“I’m appalled and shocked that they advertise such a great service yet this is happens.”

A Stagecoach spokesman said: “It is clear from our CCTV footage that the driver did not follow the instructions he was given by the depot.

“We apologise that service delays were not properly communicated to all passengers and we will shortly be initiating disciplinary proceedings against the driver, following his unacceptable behaviour towards the passenger. Immediately after the incident, we offered to pay for her to travel home by taxi, but she arranged a lift with a family member instead.

“Passenger safety is our top priority, and we are taking this incident very seriously.”

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