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Swan House at Chatteris has retained its 'good' rating by the Care Quality Commission




A Chatteris care home has been rated good in all five areas including care and leadership by government inspectors.

Swan House in Chatteris has been rated good. (9954939)
Swan House in Chatteris has been rated good. (9954939)

Swan House Care Home in New Road, was inspected by the Care Quality Commission on March 22 and the inspectors' report was published this week.

The home, which provides accommodation, nursing and personal care for up to 40 older people had 38 residents at the time of the inspection.

The latest good rating followed a similar rating at the last inspection in 2016. The report on the CQC website explains the latest visit was a planned inspection based on the previous good rating.

In summary the inspectors found: "Staff understood the risks to people and measures were in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.

"Recruitment processes were followed to ensure staff were of good character and suitable to work at the service. Sufficient numbers of staff were employed to meet people's needs. Staff received training that gave them the necessary skills and knowledge to carry out their roles and meet the specific needs of people using the service.

"People were provided with the care, support and equipment they needed to stay independent. Staff were kind and caring and had developed good relationships with people using the service.

"People were supported to maintain their health and had access to a varied choice of food and drink. People had access to a wide range of activities in the community and within the service, that reflected their specific needs and interests.

"People's privacy, dignity and rights were respected and upheld. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible.

There were clear and effective systems in place to identify and manage risks to the service and drive improvement. There was an open culture of learning from mistakes, concerns, incidents and accidents. The manager and staff worked well with other agencies to ensure people received high quality joined up care."



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