FOLLOWING recent retail related articles in the Citizen, I must put pen to paper.
The arrogant 1980’s retailers’ attitude of ‘the next customer will pay my wages’ died in 2009. Yet so many retailers believe they can disrespect and dismiss customers with non existent care and service, its hardly surprising the retail sector has itself to blame for its own down fall.
In my experience, not many retailers know their Sale of Goods obligations let alone reply to complaint letters or emails.
Retailers should now be putting out red carpets or good old fashioned customer service to survive this recession.