March care home now rated ‘good’ after ‘requiring improvement’ last time it was inspected

Actions put in place by a care home to improve its rating have proved successful after inspectors said it was ‘good’ overall.

Clovelly House in Station Road, March, was rated as ‘requires improvement’ when it was last inspected at the end of 2020, but a report out this week says the home is now ‘good’.

It was rated ‘good’ in four out of the five areas judged by the Care Quality Commissioners during their inspection over three dates stretching from May to September this year.

However, whilst it passed muster as being safe, effective, caring, and responsive, the inspectors found when it came to being well-led there was room for improvement.

The unannounced inspection was prompted partly by concerns received by the CQC about the safety of people living at the home, said the report, to “inspect and examine the risk”.

The report said the systems to monitor how well the service was running were updated and made effective during the inspection but said the registered manager needs to continue to review the systems they have in place to ensure they are effective.

it continued: “The provider completed an action plan after the last comprehensive inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.”

Systems were also in place to manage risks and keep people safe from avoidable harm and the inspectors recommended that the provider keep updated with risk management requirements.

Staff were praised for being kind and caring, and for treating residents with dignity and respecting their privacy.

Staff enjoyed working at Clovelly and the inspectors found they received training, supervision, and support so they could do their job well.

Residents appreciated the staff and said they liked those who cared for them.

The report added: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.”

The inspectors said: “The manager was passionate about giving people a high-quality person-centred service.

“The registered manager was receptive to areas of concern we found during the first two days of our inspection. They acted immediately to rectify these issues.”