Fenland Business Awards: March Fast Fit and Servicing wins Customer Care category

It was a brilliant night for a business that prided themselves on service to shoppers as they stepped up to collect their accolade in the Customer Service category of the Fenland Citizen Business Awards.

March Fast Fit and Servicing, which was crowned winner in this category for the second year running, was thrilled to be presented the award by MP Steve Barclay on behalf of sponsors Chaos IT.

Jamie Coombs owner of the company, said: “It is nice to have it two years in a row. It means we are doing something right and keeping innovation as it should be – making sure profit comes second and customer care comes first.

“We opened seven weeks before the Covid-19 pandemic, we shut down less than two months after opening. But now we have increased the team and made it so we are a lot more committed to what customers want.”

March FastFit and Servicing is a family-owned garage that opened in 2020, with a strong focus on honesty and integrity.

The company strives to provide impeccable customer service and high-quality repairs with more than 70 years of combined experience.

The award for the Customer Care category was to recognise an organisation, irrespective of size or sector, that can prove the customer really does come first.

The winner had to demonstrate commercial success and strategies for growth whilst achieving excellence in looking after customers. The organisation must have objectives for high-quality customer service and clear methods of monitoring and evaluating standards.

There were two other finalists in the running for this award: Fenland Families and Baby Bank and Sizzler Barbecue Caterers.