Pandemic exacerbates dental service problems for people across Cambridgeshire
The covid shutdown of dental services across the Cambridgeshire worsened existing problems around access to high street NHS dental care.
With one patient in Fenland admitting to resorting to DIY tooth extraction to get rid of the pain.
Although dental surgeries were able to reopen in June if they were covid-safe, restrictions around social distancing, infection control, Personal Protective Equipment (PPE) and hygiene mean dentists can see only about a third of their usual daily appointments.
Health and care champion Healthwatch Cambridgeshire says there has been a spike in calls to its Information Service from people trying to find an NHS dentist and get treatment.
Healthwatch is the independent champion for people using health and care. And its job is to listen to what people say about services and make sure this is heard and acted on by those running local services.
Nearly two years ago, it highlighted a shortage of NHS dentists or dental nurses in the region – particularly in Peterborough and Wisbech - and significant problems with recruitment, in its Finding a Dentist report.
Now, people across the county are experiencing problems because of the pandemic. With fewer appointments available, priority is going to people with emergency or urgent problems.
One Fenland mum told Healthwatch: "“I've been trying to get dental work for years now to the point I've had to remove several teeth by myself. No dentist locally has accepted NHS adult patients in the six years I've lived here.
“I'm always in pain and have to take excessive amounts of ibuprofen just to manage the pain and even then it only dulls the pain now not stops it. It’s affected my confidence massively and affects what I can do with my kids socially.”
Lack of dentistry for children is also an emerging problem, says Healthwatch.
“People’s experiences do show a very mixed picture across our area,” said Healthwatch communities programme manager Caroline Tyrrell-Jones.
Healthwatch is sharing people’s concerns and frustrations about access and care with NHS England and NHS Improvement, which commissions dental services in our area, and the local dental committee which represents NHS dentists across Cambridgeshire and Peterborough.
“We are in regular contact and they are working on a new dental strategy for the East of England to try and improve things. We’re hopeful that a new approach can be found but unfortunately, this isn’t going to happen in the short-term,” explained Caroline.