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Praise for Fenland Council’s efforts during pandemic as it secures customer service excellence

Fenland District Council has once again been reaccredited with the Cabinet Office’s prestigious Customer Service Excellence (CSE) Standard following an annual inspection.

An independent CSE assessor said the council has continued to meet the gold standard for customer service delivery, and gone “over and above” in its efforts to maintain services during the coronavirus pandemic.

Following a remote assessment in June, assessor Neil Potentier awarded reaccreditation of the Standard, which recognises public, private-sector and voluntary bodies that provide excellent, customer-focused services.

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